Published Date:
12 April 2009
12 April 2009
AN EMAIL slip has left Leeds garage bosses deeply embarrassed.
The one-line intended internal message was sent from Evans Halshaw, Roseville Road, Sheepscar, Leeds, to a customer by mistake.
Shocked Paul Clarke, 34, found the message in his inbox in response to a car query he had sent earlier in the day to the dealership's principal David Nevison.
It seems Mr Nevison accidently hit the reply button instead of the forward key with a message that read: "...don't know this man, but we might be able to make some money out of him."
Renault Megane owner Mr Clarke had emailed to ask how to switch off a change oil indicator.
"This is a terrible advert for the car industry," the IT worker said.
"It just confirms what everyone already fears. They could have fed me any number of lies to get me to spend my money with them."
Terry O'Neil, Evans Halshaw's regional director, said that the email had been taken out of context and that the matter had since been dealt with internally.
He said that dealerships that were highly regulated by price plans and hourly rates.
Mr Nevison's customer relations record was "exemplary", he added.
"David Nevison obviously sent the message by accident to the customer which is an embarrassment in itself," said Mr O'Neil.
"If it said that this was an opportunity to repair the customer's vehicle... we are here to make money.
"(We make every] effort in this industry to make our services more professional than it was in the past."
Shocked Paul Clarke, 34, found the message in his inbox in response to a car query he had sent earlier in the day to the dealership's principal David Nevison.
It seems Mr Nevison accidently hit the reply button instead of the forward key with a message that read: "...don't know this man, but we might be able to make some money out of him."
Renault Megane owner Mr Clarke had emailed to ask how to switch off a change oil indicator.
"This is a terrible advert for the car industry," the IT worker said.
"It just confirms what everyone already fears. They could have fed me any number of lies to get me to spend my money with them."
Terry O'Neil, Evans Halshaw's regional director, said that the email had been taken out of context and that the matter had since been dealt with internally.
He said that dealerships that were highly regulated by price plans and hourly rates.
Mr Nevison's customer relations record was "exemplary", he added.
"David Nevison obviously sent the message by accident to the customer which is an embarrassment in itself," said Mr O'Neil.
"If it said that this was an opportunity to repair the customer's vehicle... we are here to make money.
"(We make every] effort in this industry to make our services more professional than it was in the past."
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