http://forums.moneysavingexpert.com/showthread.html?p=11058527
Evans Halshaw Dealership rant!
Wednesday, August 12, 2009
Evans Halshaw Leeds Renault - My Story
http://www.canyoutrustthem.com/index.php?go=details&id=4105&adv=&company_name=&city=&list=yes&offsetf=0
This is a small clip from my story on what happened to me and my car after it was repaired by Evans Halshaw on Roseville Road in Leeds....read on and click the above link for more!
You decide......
This is a small clip from my story on what happened to me and my car after it was repaired by Evans Halshaw on Roseville Road in Leeds....read on and click the above link for more!
"I was approaching traffic lights and was braking down from 30 mph to around 15 mph when the car suddenly shot forward under FULL ACCELERATION without me doing anything, not pressing the accelerator or in anyway controlling the vehicle to accelerate. I swerved up the kerb to avoid the stationary vehicles ahead queuing for the traffic lights narrowly missing a bus stop and lamp post, acted quickly and disengaged the car from second gear to stop it accelerating, braking all the while and steered it into a side road. From the start of the car accelerating of its own accord the engine was screaming at full revs with the needle bouncing at the top of the “rev counter” - 7/8,000 rpm. Now stationary I quickly removed the key to stop the engine going but it didn't disengage it and carried on until a “BANG” was heard from the engine with plumes of black smoke engulfing the car from the rear – exiting the exhaust I presume.
Given the nature of what happened with my car taking off at full acceleration without my input I was in shock and quickly got out of the vehicle unsure if something else like a fire would ignite the black smoke surrounding the car. If I hadn't reacted quickly to disengage the car from accelerating it could have injured me, other road users or pedestrians.
At this point the first people I rang were Evans Halshaw, understandably in a very upset manner demanding to speak with Steve Dooler or the owner of the dealership. I was told by the Sales Manager that they were not in today as it was a Saturday and the earliest I could speak with anyone was from 8.00 am Monday morning.
After the smoke had lifted I opened the bonnet to check the oil level in the engine – the dipstick was completely dry, no oil remaining in the engine accompanied by a very strong burning smell. I called Green Flag once again and was recovered (for the 4th time in 7 days) 90 minutes later back to my parents house.
The above incident occurred less than 20 hours after I had picked the car up from Evans Halshaw Leeds Renault and paid £978 on top of the initial £248."
You decide......
Tuesday, August 11, 2009
Poor service at Evans Halshaw Leeds - How to complain
http://www.motorindustrycodes.co.uk/garagefinder/evans-halshaw-3995.html
The Motor Industry Code of Practice for Service and Repair commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.
By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.
---
Evans Halshaw Leeds on Roseville Road are signed up to the Motor Industry Code of Practice. If you wish to make a complaint about the service you have received at Evans Halshaw Leeds regarding your Renault, Nissan, Citreon or Peugeot then contact the Motor Industry Code of Practice. They cover the Service and Repair code and New Car purchases.
Evans Halshaw Leeds - Consumer Complaint
http://www.reviewcentre.com/review468977.html
"So far, Evans Halshaw in Leeds has not provided the service I required since the date of purchase, and I feel that all the issues should have been rectified in the first instance. I had repeatedly asked Evans Halshaw to strip the vehicle and find all the underlying issues, so far this has not been done. All the times I had taken the vehicle into the dealership about the same problems, I was not given clear enough explanations. I want the vehicle sorted, if not, I would hope for a full reimbursement of all the money I have paid over the last several years should be made payable back to me.
Since I purchased the vehicle in September 2005, I have had to return the vehicle back to the place of purchase for various issues. The issues that had arisen where: vehicle pulling to the left, axle rattling, wishbone rattling, engine compartment light constantly showing on the dashboard, fuel injectors, fuel valves, loose engine harnesses, engine rattling, car constantly juddering, eps problems, gear linkage issues (giving over 11 issues in the last three years). The vehicle has been into the workshop on numerous occasions for the above issues. In all instances I was not given clear enough answers from the dealership. On the last occasion when the vehicle was returned back to Evans Halshaw for the matter of the Engine Compartment Light showing on the dashboard. The service staff had done a full diagnostic test and the results had shown that the vehicle required fuel lines to be cleaned. They informed me that the fuel lines had been cleaned and I should not have any further problems with the vehicle. They had also informed me a free full service (July/August 08) would be done for the troubles I have had, this was meant to have been done on the vehicle which I personally feel was not done in enough detail. If the service was done, then the underlying issue with the Camshaft and any other matter would have shown up on their report. On the 19th December 2008 I was travelling from Leeds to Burscough in Lancashire with my partner. Whilst driving to my destination, I was on the third lane of the motorway when I lost complete acceleration and could have been in a car accident. When I had managed to get onto the hard shoulder I immediately contacted AA who picked my vehicle, partner and I up and took us to Burtonwood Services. Once I had arrived there, a mechanic from another garage had done a very basic Electrical Diagnostic Test; the results had shown that there was a problem with the fuel valves. I was then taken to my destination via a trailer. The following day I had contacted the AA again who had picked me up and dropped off my car at Evans Halshaw in Leeds. On the 22nd December 2008 I re-visited Evans Halshaw and informed them that the issue should be rectified without a cost to me, due to issues I have had since purchasing the vehicle. After their own diagnostic test, the results had shown that the Camshaft was broken and would cost me £827.75 Inc. VAT; again this should have been picked up on when the car had gone back to the workshop the last time.
Since I purchased the car I have requested that all documentation relating to the work carried out on my vehicle should be provided to me, this has not been done so far. I had provided them with a stamped addressed envelope and had visited the dealer in person requesting the documents, again this is yet to be done."
You decide....
"So far, Evans Halshaw in Leeds has not provided the service I required since the date of purchase, and I feel that all the issues should have been rectified in the first instance. I had repeatedly asked Evans Halshaw to strip the vehicle and find all the underlying issues, so far this has not been done. All the times I had taken the vehicle into the dealership about the same problems, I was not given clear enough explanations. I want the vehicle sorted, if not, I would hope for a full reimbursement of all the money I have paid over the last several years should be made payable back to me.
Since I purchased the vehicle in September 2005, I have had to return the vehicle back to the place of purchase for various issues. The issues that had arisen where: vehicle pulling to the left, axle rattling, wishbone rattling, engine compartment light constantly showing on the dashboard, fuel injectors, fuel valves, loose engine harnesses, engine rattling, car constantly juddering, eps problems, gear linkage issues (giving over 11 issues in the last three years). The vehicle has been into the workshop on numerous occasions for the above issues. In all instances I was not given clear enough answers from the dealership. On the last occasion when the vehicle was returned back to Evans Halshaw for the matter of the Engine Compartment Light showing on the dashboard. The service staff had done a full diagnostic test and the results had shown that the vehicle required fuel lines to be cleaned. They informed me that the fuel lines had been cleaned and I should not have any further problems with the vehicle. They had also informed me a free full service (July/August 08) would be done for the troubles I have had, this was meant to have been done on the vehicle which I personally feel was not done in enough detail. If the service was done, then the underlying issue with the Camshaft and any other matter would have shown up on their report. On the 19th December 2008 I was travelling from Leeds to Burscough in Lancashire with my partner. Whilst driving to my destination, I was on the third lane of the motorway when I lost complete acceleration and could have been in a car accident. When I had managed to get onto the hard shoulder I immediately contacted AA who picked my vehicle, partner and I up and took us to Burtonwood Services. Once I had arrived there, a mechanic from another garage had done a very basic Electrical Diagnostic Test; the results had shown that there was a problem with the fuel valves. I was then taken to my destination via a trailer. The following day I had contacted the AA again who had picked me up and dropped off my car at Evans Halshaw in Leeds. On the 22nd December 2008 I re-visited Evans Halshaw and informed them that the issue should be rectified without a cost to me, due to issues I have had since purchasing the vehicle. After their own diagnostic test, the results had shown that the Camshaft was broken and would cost me £827.75 Inc. VAT; again this should have been picked up on when the car had gone back to the workshop the last time.
Since I purchased the car I have requested that all documentation relating to the work carried out on my vehicle should be provided to me, this has not been done so far. I had provided them with a stamped addressed envelope and had visited the dealer in person requesting the documents, again this is yet to be done."
You decide....
http://www.clik2complaints.co.uk/modules/newbb/viewtopic.php?topic_id=1939&forum=8&post_id=8975#forumpost8975
"I bought a vw beetle from evans halshaw in york 6 months ago, 2 weeks ago my clutch went so i took it back to them and got it replaced, my warrenty covered half the costs, when i got my car back i knew it didnt feel right but they kept telling me it was ok until today when my steering wheel locked and my breaks failed whilst driving at 40mph, i missed hitting a brick wall by no more than 3 inches!!!! and all they have said to me is its just one of them things, we'll get it sorted! i could have been kiled or i could have killed someone else!! im scared to death to get back in that car when they have 'supposidly' fixed it - do you know if there is anything i can do - cos i dont want the car back but cant afford to just lose my money!"
You decide.....
"I bought a vw beetle from evans halshaw in york 6 months ago, 2 weeks ago my clutch went so i took it back to them and got it replaced, my warrenty covered half the costs, when i got my car back i knew it didnt feel right but they kept telling me it was ok until today when my steering wheel locked and my breaks failed whilst driving at 40mph, i missed hitting a brick wall by no more than 3 inches!!!! and all they have said to me is its just one of them things, we'll get it sorted! i could have been kiled or i could have killed someone else!! im scared to death to get back in that car when they have 'supposidly' fixed it - do you know if there is anything i can do - cos i dont want the car back but cant afford to just lose my money!"
You decide.....
Evans Halshaw Leeds - Absolute Cowboys
http://www.c2sportsclub.com/ForumsPro/viewtopic/t=6155.html
"I went to Evans Halshaw in Leeds when looking to buy a C2 and they were cowboys too. Offered me half the amount of what I got in the end for my part-ex, unusually high monthly payments too."
You decide.....
"I went to Evans Halshaw in Leeds when looking to buy a C2 and they were cowboys too. Offered me half the amount of what I got in the end for my part-ex, unusually high monthly payments too."
You decide.....
Bad Service at Evans Halshaw
http://www.astraownersnetwork.co.uk/archive/index.php/t-56169.html
Evans Halshaw cowboys in East Kilbride
You decide....
Evans Halshaw cowboys in East Kilbride
You decide....
Evans Halshaw on Plebble - Consumer Action
http://www.plebble.com/listing138145/evans-halshaw/
".....it was like an episode of rogue traders!"
You decide......
".....it was like an episode of rogue traders!"
You decide......
Evans Halshaw - Can you trust them - NEW
http://www.canyoutrustthem.com/index.php?go=quick_search
Visit here and type Evans Halshaw in the search box....
Still want to buy a car or get it repaired by Evans Halshaw...?
You decide....
Visit here and type Evans Halshaw in the search box....
Still want to buy a car or get it repaired by Evans Halshaw...?
You decide....
Sick of Evans Halshaw Leeds Renault Roseville Road
http://forums.moneysavingexpert.com/showthread.html?t=764239
Thread not just about Evans Halshaw in Roseville Road Leeds but poor service, problems, complaints and legal action seem endemic within the company.
"I am in the middle to file a legal action against Cardiff Evans Halshaw."
"Evans Halshaw have recently appeared on ITV Wales 'The Ferret', for those not in Wales, a consumer programme a bit like watchdog. I would seriously contemplate ringing watchdog or if you have a similiar programme regionally, one of those."
"I have a company car and I recently had to use Evans Halshaw Leeds for a problem I had with my car. Believe me there services are not much better. My cars been back for remedial work due to sloppiness. I wouldn't touch them with a barge pole."
You decide....
Thread not just about Evans Halshaw in Roseville Road Leeds but poor service, problems, complaints and legal action seem endemic within the company.
"I am in the middle to file a legal action against Cardiff Evans Halshaw."
"Evans Halshaw have recently appeared on ITV Wales 'The Ferret', for those not in Wales, a consumer programme a bit like watchdog. I would seriously contemplate ringing watchdog or if you have a similiar programme regionally, one of those."
"I have a company car and I recently had to use Evans Halshaw Leeds for a problem I had with my car. Believe me there services are not much better. My cars been back for remedial work due to sloppiness. I wouldn't touch them with a barge pole."
You decide....
Enter the gates of Evans Halshaw on Rosevile Road in Leeds at your peril
http://www.ciao.co.uk/Peugeot__Review_5781926
After reading the awful experience of Peugeot dealerships by a previous contributer I just had to share my own experience of my problems with the Peugeot Dealership of Evans Halshaw on Roseville Road in Leeds. I have been a customer for nearly 10 years initially due to having Company Cars that required service and then latterly with privately owned vehicles. I traded my trustly 406 in for a 407 in May 2007 and that is where all my problems started. This site is not big enough to record ALL my grievances suffice to say that I had tremendous problems in the first three-six months of ownership ranging from false promises to not even receiving the spec of car I thought I had purchased!! Every time I rang to speak to the person who had previously dealt with me I found that they had 'left the company'. This happened at least FOUR times. I could never get anyone to own my problem. Amazingly (and a cause of deep regret) I took my car to the same garage for it's first service (mainly to validate the guarantee) and have since again have had awful problems. Once again the main complaint is complete lack of communication. I have written FOUR letters , sent 20 emails to both the Customer Service Manager and the overall guy in charge and have yet to have the courtesy of a reply.
I will be steering well claer of this garage and impore others to do so - enter the gates of Evans Halshaw on Rosevile Road in Leeds at your peril !!!!
After reading the awful experience of Peugeot dealerships by a previous contributer I just had to share my own experience of my problems with the Peugeot Dealership of Evans Halshaw on Roseville Road in Leeds. I have been a customer for nearly 10 years initially due to having Company Cars that required service and then latterly with privately owned vehicles. I traded my trustly 406 in for a 407 in May 2007 and that is where all my problems started. This site is not big enough to record ALL my grievances suffice to say that I had tremendous problems in the first three-six months of ownership ranging from false promises to not even receiving the spec of car I thought I had purchased!! Every time I rang to speak to the person who had previously dealt with me I found that they had 'left the company'. This happened at least FOUR times. I could never get anyone to own my problem. Amazingly (and a cause of deep regret) I took my car to the same garage for it's first service (mainly to validate the guarantee) and have since again have had awful problems. Once again the main complaint is complete lack of communication. I have written FOUR letters , sent 20 emails to both the Customer Service Manager and the overall guy in charge and have yet to have the courtesy of a reply.
I will be steering well claer of this garage and impore others to do so - enter the gates of Evans Halshaw on Rosevile Road in Leeds at your peril !!!!
Monday, August 10, 2009
Evans Halshaw Leeds - Major Problems
http://www.peat.me.uk/2007/07/24/reg-vardy-or-evans-halshaw-just-the-same/
I am also having major problems with Evans Halshaw, Peugeot Leeds, I drove my car to them last week with a fuel pressure problem, yesterday my car was taken away from them on a tow truck. They have replaced loads of parts which are nothing to do with the fuel system, then on Monday I got a phone call to say I had damaged my fuel system and engine by running my diesel car on unleaded fuel and that the repairs were going to cost me £1,800.
When asked why this diagnosis did not come before Monday when they had my car almost a week, they said that the car had diesel running through the engine until Monday and now it’s got unleaded in it. I am no idiot and know that if I had of put unleaded in my car it would have mixed immediatley and would have not been able to drive my car over 200 miles since it was last filled up, plus I have my reciepts from the filling station which all show that I have put diesel in, I have even checked where I have filled up to see if they have had any cross contamination, which they have not. The garage tried to charge me £800 yesterday for the parts they had fitted, which I refused to do and then suddenly reduced this to £117.50, seems strange if they had done nothing wrong, I had no choice but to pay this to get my car back, as I did not want it with them any longer.
Now to top it all off, my electrics also seem to be knackard!
I now have a car which is undrivable and I have no idea what is wrong with it. I am pretty sure there is unleaded in it now but I certainly did not put it in, it must of got there by magic!!!!
Has anyone got any advice on what I can do, I have tried citizens advice but can not get through. I have complained to Peugeot who have referred it back to the dealer principle but I am not holding my breath for a call.
I am also having major problems with Evans Halshaw, Peugeot Leeds, I drove my car to them last week with a fuel pressure problem, yesterday my car was taken away from them on a tow truck. They have replaced loads of parts which are nothing to do with the fuel system, then on Monday I got a phone call to say I had damaged my fuel system and engine by running my diesel car on unleaded fuel and that the repairs were going to cost me £1,800.
When asked why this diagnosis did not come before Monday when they had my car almost a week, they said that the car had diesel running through the engine until Monday and now it’s got unleaded in it. I am no idiot and know that if I had of put unleaded in my car it would have mixed immediatley and would have not been able to drive my car over 200 miles since it was last filled up, plus I have my reciepts from the filling station which all show that I have put diesel in, I have even checked where I have filled up to see if they have had any cross contamination, which they have not. The garage tried to charge me £800 yesterday for the parts they had fitted, which I refused to do and then suddenly reduced this to £117.50, seems strange if they had done nothing wrong, I had no choice but to pay this to get my car back, as I did not want it with them any longer.
Now to top it all off, my electrics also seem to be knackard!
I now have a car which is undrivable and I have no idea what is wrong with it. I am pretty sure there is unleaded in it now but I certainly did not put it in, it must of got there by magic!!!!
Has anyone got any advice on what I can do, I have tried citizens advice but can not get through. I have complained to Peugeot who have referred it back to the dealer principle but I am not holding my breath for a call.
Evans Halshaw Leeds - Kicked out of the West Yorkshire Trading Standards Motor Trade Partnership
http://www.mtp.wyjs.org.uk/MembersAll.htm
Evans Halshaw Leeds Renault Roseville Road Leeds - Kicked out of the West Yorkshire Trading Standards Motor Trade Partnership due to numerous consumer complaints.
No longer listed - ask yourself why?
Evans Halshaw Leeds Renault Roseville Road Leeds - Kicked out of the West Yorkshire Trading Standards Motor Trade Partnership due to numerous consumer complaints.
No longer listed - ask yourself why?
Evans Halshaw Leeds Renault - You won't believe this
You wont believe this! :cry
This is an update/brief summary regarding my Evans HellSure Leeds Experience. This is the drastically shortened version and doesn’t go into all the details about all the times I have tried to contact them, have been hung up on, put on permanent hold etc. It doesn’t detail every single thing they have done wrong, just the main points.
Sunday 27 January
My Megane was taken to Evans Halshaw Leeds to be serviced as a home recovery.
Wednesday 30th January
I have to call them as nobody has called me to let me know what is happening. They said the battery would need replacing and that would be £165. This is an extortionate amount of money for a car battery that is only 48 Amps and would only cost £50 or less from Halfords. I agree under protest just so they can see what else is wrong with the car and fix it.
Thursday 31st January
They have discovered that my car needs a new Camshaft Sensor, brake pads and brake discs, which I give the okay to fixing.
Wednesday 6 February
Nobody at Evans HellSure has bothered to call me again to give me an update so I call them. They said they have fixed the faults so I asked about getting an MOT but they said that there is a long waiting list and they wouldn’t be able to book it in for 9 days, which would have been Friday 15th a week later. So I just asked them to fix my new number plates to the car for me.
Thursday 7 February
After a number of unsuccessful attempts to get through to someone I manage to get through. The salesman Ivan said it is all done and ready to collect.
I then went up after work and walked the one and a half miles from where I work in Leeds up to the Evans Halshaw Garage on Rosehip Road to the North of the city. I got there at about 5.15pm on Thursday evening. I spoke with the bloke and told him that I’ve come to collect my car. So he gets the paperwork out and the bills for me to pay and I pay the £611.09 they are charging for battery, rear brake pads and discs and camshaft sensor. Then the bloke goes to look for my keycard. 15 minutes later at 5.30pm I am still waiting for him and he eventually comes back and tells me he is just going outside to find my car.
Another ten minutes of waiting and he eventually comes back and goes in the back office area again looking for my keycard. Five minutes later he comes back out and tells me he thinks that the young lad who had been working on my car has taken the keycard home with him!!!
So I have paid a £611.09 service bill for my car that they had told me was “READY” to collect and drive away but clearly wasn’t and I still don’t have the car back plus the fact I was kept waiting half an hour to be told this. He said he would telephone me first thing the next morning. So by this time it was 5.45pm and I had to walk all the way back into Leeds and down to the train station and catch the train home to Huddersfield so I didn’t get home till quite late that night.
Friday 8 February
I received no call from them and just before half eleven with most of the morning gone so I had to call them. Whatever happened to that call first thing??? Ivan stated that they had lost my keycard and had to order a new one from Renault, which would take another week to arrive!!!
Week Beginning 11 February
The next week Monday, Tuesday, Wednesday, Thursday go by and I hear absolutely nothing from Evans Halshaw.
Friday 15 February 11:20am app
I finally get through to their service department after trying all morning someone actually picked up the phone! I asked about my car and if they had got the replacement keycard yet that they had lost! He went to find out. Came back to the phone a minute later and said they don’t have it yet but they’d give me a call as soon as they do. Yeah right! I asked how long it is likely to take and the guy said it usually takes 10 to 14 days!!! That’s not what I was told the previous week by Ivan - that it would only be one week for the new keycard to come through! So that was clearly a lie. :banghead
Friday 22 February
Another week further on and I have had absolutely nobody whatsoever from Evans Halshaw telephone me. So this is 14 days later and still no replacement keycard! Nobody at HellSure was answering the phones that day and nobody had bothered to call me. Although I was put on permanent hold while a bloke went on a tea break and I had to call off after 10 minutes of waiting as it was costing me a lot of time and money with the phone bill. This is the second time in my dealings with them that I had been put on indefinite hold while the employee it seemed had gone for lunch of a lengthy tea break and I had to hang up after more than 10 minutes of waiting. :banghead
Monday 25th February
AM
I telephoned in the morning and the girl I spoke with was adamant and insistent that it only takes 10 days for replacement keycard to come through and she said that Ivan was going to chase it up with parts and give me a call back later.
If it is was only supposed to take 10 days for the replacement key to come through then it should have arrived 11 days before this date because I had then been waiting 21 days not 10 days.
Late PM
Ivan never bothered to call me back again I had to call him back at about 5.15pm. He told me there has been a slight delay and they have a few replacement keys they are waiting for and mine was one of them and they should get it through in the next few days. :banghead
Okay, so what I haven’t mentioned and what they also didn’t know at the time was that the previous weekend on Saturday 23rd February I had been getting so fed up of this dreadful dealership that I actually contacted Renault UK myself. In my email to them via their website this is what I put:
_ _
"Evans Halshaw in Leeds lost my keycard on the 7th of February. I have paid my bill of £611 for servicing. They said they had ordered a new keycard from you and it would only take one week to arrive. A week later they told me it takes 10 to 14 days. 15 days later I still don't have it back. Its cost me £92 pounds in travel expenses so far."
"Please inform me whether Evans Halshaw have bothered to order replacement keycard from you or not. Try and contact the dealership on my behalf about the complaint as I find it impossible to get through to them and they often put me on permanent hold, hang up on me or blatantly lie to me. I would like my car back ASAP."
_ _
Okay that’s what I sent to them via the web form on their Renault UK site, and this is the response I got back on Monday 25 February at 11.19 AM from Renault UK (note I only saw this email after I contacted Ivan at 5.15pm on Monday as it was sent from my home PC and personal email account, I have quoted relevant parts of the response only)
_ _
Dear Mr xxxxxxxxxx
Thank you for your recent email regarding the concerns with Evans Halshaw, Leeds.
I have spoken to Andrew in the Parts Department who confirmed that there was no record of your key card having been ordered to date. I have ordered a key card for you and you should receive a call from Andrew in regards to the type of key card for your vehicle.
Please accept my apologies for the inconvenience you have experienced with regards to the delay in this matter. Although I can appreciate that this is not the result you would have liked, should you wish to discuss this further, please do not hesitate to contact myself.
Kind Regards
Patricia Jackson
Renault UK
_ _
Note the important part of this response from Renault UK “no record of your keycard having been ordered to date”. Okay, so its obvious from this response from Renault UK that nobody at Evans Halshaw actually bothered ordering a replacement keycard for me to replace the one you lost whatsoever despite telling me they had.
So I feel like I have been told a pack of lies by them for those 3 plus weeks. Ivan told me right back on Friday 8th February when I contacted him that morning before 11.30AM that he had ordered the replacement from Renault and it would take ONE week to arrive. At this point in time on Monday evening 25 February Evans Hallshaw had my car 21 days longer than they should have because of their incompetence in losing my keycard.
Tuesday 26 February
I telephoned Evans Hallshaw at 14.30 and again at 16.28 asking to speak with the Service Manager to make a complaint. He was “unavailable” both occasions and they tried to fob me off yet again. I obtained his email address from the girl working on reception so I could send him the details of my complaint.
That same afternoon I sent a letter of complaint by next day 9AM registered delivery to the head of Pendragon PLC who are the parent company of Evans Hallshaw.
Wednesday 27 February
Today Evans Hallshaw had hold of my car for a full calendar month of 31 days in total and 21 days longer than they should have due to their incompetence in losing my keycard.
First thing in the morning I email details of my complaint to the service manager of Evans Hallshaw Tony Mulhall also copying in the Evans Hallshaw regional manager for the North of England and his PA as well as sending a carbon copy to Watchdog.
10.30AM I receive a phone call re my complaint at about 10.30am and listen to the excuses for a good five minutes.
Thursday 28 Feb
Contacted 3.20pm by email saying car is ready for collection. Email back saying back in Leeds tomorrow will collect. Unbelievable that I have been contacted by them twice in two days now. It seems their customer service department only starts functioning on life support when you make a big complain about them.
Friday 29 Feb
Collected car at about 3.20pm 33 days later I finally get it back! Evans Hallshaw had hold of it 23 days longer than they should of due to their negligence in losing my keycard.
They informed me that they hadn’t received the spare second replacement keycard that they said they had ordered for me as that was coming by regular post and would take another week to arrive. Where have I heard that before? They said they would call me when it arrives but I would need to bring my car back up so it can be programmed which would just take 30 minutes.
I then take my car to Huddersfield for an MOT at 4.15pm-5.20pm, which it thankfully passed, though I did have my fingers crossed.
Due to the length of time Evans Hallshaw had hold of my car the MOT had expired and was a few weeks out of MOT so I had to pre-book and take it straight to the MOT place in Huddersfield.
Since 29 February nobody whatsoever from Evans Hallshaw Leeds has contacted me about this supposed spare Keycard they said they had ordered for me free of charge. :roll:
Nobody whatsoever from Pendragon PLC’s Head Office has responded to my letter of complaint, which they would have received on Wednesday 27 February at 9AM. :roll:
Perhaps now I should send details of this dreadful dealership to car magazines, newspapers, watchdog, trading standards etc? :hm
John
This is an update/brief summary regarding my Evans HellSure Leeds Experience. This is the drastically shortened version and doesn’t go into all the details about all the times I have tried to contact them, have been hung up on, put on permanent hold etc. It doesn’t detail every single thing they have done wrong, just the main points.
Sunday 27 January
My Megane was taken to Evans Halshaw Leeds to be serviced as a home recovery.
Wednesday 30th January
I have to call them as nobody has called me to let me know what is happening. They said the battery would need replacing and that would be £165. This is an extortionate amount of money for a car battery that is only 48 Amps and would only cost £50 or less from Halfords. I agree under protest just so they can see what else is wrong with the car and fix it.
Thursday 31st January
They have discovered that my car needs a new Camshaft Sensor, brake pads and brake discs, which I give the okay to fixing.
Wednesday 6 February
Nobody at Evans HellSure has bothered to call me again to give me an update so I call them. They said they have fixed the faults so I asked about getting an MOT but they said that there is a long waiting list and they wouldn’t be able to book it in for 9 days, which would have been Friday 15th a week later. So I just asked them to fix my new number plates to the car for me.
Thursday 7 February
After a number of unsuccessful attempts to get through to someone I manage to get through. The salesman Ivan said it is all done and ready to collect.
I then went up after work and walked the one and a half miles from where I work in Leeds up to the Evans Halshaw Garage on Rosehip Road to the North of the city. I got there at about 5.15pm on Thursday evening. I spoke with the bloke and told him that I’ve come to collect my car. So he gets the paperwork out and the bills for me to pay and I pay the £611.09 they are charging for battery, rear brake pads and discs and camshaft sensor. Then the bloke goes to look for my keycard. 15 minutes later at 5.30pm I am still waiting for him and he eventually comes back and tells me he is just going outside to find my car.
Another ten minutes of waiting and he eventually comes back and goes in the back office area again looking for my keycard. Five minutes later he comes back out and tells me he thinks that the young lad who had been working on my car has taken the keycard home with him!!!
So I have paid a £611.09 service bill for my car that they had told me was “READY” to collect and drive away but clearly wasn’t and I still don’t have the car back plus the fact I was kept waiting half an hour to be told this. He said he would telephone me first thing the next morning. So by this time it was 5.45pm and I had to walk all the way back into Leeds and down to the train station and catch the train home to Huddersfield so I didn’t get home till quite late that night.
Friday 8 February
I received no call from them and just before half eleven with most of the morning gone so I had to call them. Whatever happened to that call first thing??? Ivan stated that they had lost my keycard and had to order a new one from Renault, which would take another week to arrive!!!
Week Beginning 11 February
The next week Monday, Tuesday, Wednesday, Thursday go by and I hear absolutely nothing from Evans Halshaw.
Friday 15 February 11:20am app
I finally get through to their service department after trying all morning someone actually picked up the phone! I asked about my car and if they had got the replacement keycard yet that they had lost! He went to find out. Came back to the phone a minute later and said they don’t have it yet but they’d give me a call as soon as they do. Yeah right! I asked how long it is likely to take and the guy said it usually takes 10 to 14 days!!! That’s not what I was told the previous week by Ivan - that it would only be one week for the new keycard to come through! So that was clearly a lie. :banghead
Friday 22 February
Another week further on and I have had absolutely nobody whatsoever from Evans Halshaw telephone me. So this is 14 days later and still no replacement keycard! Nobody at HellSure was answering the phones that day and nobody had bothered to call me. Although I was put on permanent hold while a bloke went on a tea break and I had to call off after 10 minutes of waiting as it was costing me a lot of time and money with the phone bill. This is the second time in my dealings with them that I had been put on indefinite hold while the employee it seemed had gone for lunch of a lengthy tea break and I had to hang up after more than 10 minutes of waiting. :banghead
Monday 25th February
AM
I telephoned in the morning and the girl I spoke with was adamant and insistent that it only takes 10 days for replacement keycard to come through and she said that Ivan was going to chase it up with parts and give me a call back later.
If it is was only supposed to take 10 days for the replacement key to come through then it should have arrived 11 days before this date because I had then been waiting 21 days not 10 days.
Late PM
Ivan never bothered to call me back again I had to call him back at about 5.15pm. He told me there has been a slight delay and they have a few replacement keys they are waiting for and mine was one of them and they should get it through in the next few days. :banghead
Okay, so what I haven’t mentioned and what they also didn’t know at the time was that the previous weekend on Saturday 23rd February I had been getting so fed up of this dreadful dealership that I actually contacted Renault UK myself. In my email to them via their website this is what I put:
_ _
"Evans Halshaw in Leeds lost my keycard on the 7th of February. I have paid my bill of £611 for servicing. They said they had ordered a new keycard from you and it would only take one week to arrive. A week later they told me it takes 10 to 14 days. 15 days later I still don't have it back. Its cost me £92 pounds in travel expenses so far."
"Please inform me whether Evans Halshaw have bothered to order replacement keycard from you or not. Try and contact the dealership on my behalf about the complaint as I find it impossible to get through to them and they often put me on permanent hold, hang up on me or blatantly lie to me. I would like my car back ASAP."
_ _
Okay that’s what I sent to them via the web form on their Renault UK site, and this is the response I got back on Monday 25 February at 11.19 AM from Renault UK (note I only saw this email after I contacted Ivan at 5.15pm on Monday as it was sent from my home PC and personal email account, I have quoted relevant parts of the response only)
_ _
Dear Mr xxxxxxxxxx
Thank you for your recent email regarding the concerns with Evans Halshaw, Leeds.
I have spoken to Andrew in the Parts Department who confirmed that there was no record of your key card having been ordered to date. I have ordered a key card for you and you should receive a call from Andrew in regards to the type of key card for your vehicle.
Please accept my apologies for the inconvenience you have experienced with regards to the delay in this matter. Although I can appreciate that this is not the result you would have liked, should you wish to discuss this further, please do not hesitate to contact myself.
Kind Regards
Patricia Jackson
Renault UK
_ _
Note the important part of this response from Renault UK “no record of your keycard having been ordered to date”. Okay, so its obvious from this response from Renault UK that nobody at Evans Halshaw actually bothered ordering a replacement keycard for me to replace the one you lost whatsoever despite telling me they had.
So I feel like I have been told a pack of lies by them for those 3 plus weeks. Ivan told me right back on Friday 8th February when I contacted him that morning before 11.30AM that he had ordered the replacement from Renault and it would take ONE week to arrive. At this point in time on Monday evening 25 February Evans Hallshaw had my car 21 days longer than they should have because of their incompetence in losing my keycard.
Tuesday 26 February
I telephoned Evans Hallshaw at 14.30 and again at 16.28 asking to speak with the Service Manager to make a complaint. He was “unavailable” both occasions and they tried to fob me off yet again. I obtained his email address from the girl working on reception so I could send him the details of my complaint.
That same afternoon I sent a letter of complaint by next day 9AM registered delivery to the head of Pendragon PLC who are the parent company of Evans Hallshaw.
Wednesday 27 February
Today Evans Hallshaw had hold of my car for a full calendar month of 31 days in total and 21 days longer than they should have due to their incompetence in losing my keycard.
First thing in the morning I email details of my complaint to the service manager of Evans Hallshaw Tony Mulhall also copying in the Evans Hallshaw regional manager for the North of England and his PA as well as sending a carbon copy to Watchdog.
10.30AM I receive a phone call re my complaint at about 10.30am and listen to the excuses for a good five minutes.
Thursday 28 Feb
Contacted 3.20pm by email saying car is ready for collection. Email back saying back in Leeds tomorrow will collect. Unbelievable that I have been contacted by them twice in two days now. It seems their customer service department only starts functioning on life support when you make a big complain about them.
Friday 29 Feb
Collected car at about 3.20pm 33 days later I finally get it back! Evans Hallshaw had hold of it 23 days longer than they should of due to their negligence in losing my keycard.
They informed me that they hadn’t received the spare second replacement keycard that they said they had ordered for me as that was coming by regular post and would take another week to arrive. Where have I heard that before? They said they would call me when it arrives but I would need to bring my car back up so it can be programmed which would just take 30 minutes.
I then take my car to Huddersfield for an MOT at 4.15pm-5.20pm, which it thankfully passed, though I did have my fingers crossed.
Due to the length of time Evans Hallshaw had hold of my car the MOT had expired and was a few weeks out of MOT so I had to pre-book and take it straight to the MOT place in Huddersfield.
Since 29 February nobody whatsoever from Evans Hallshaw Leeds has contacted me about this supposed spare Keycard they said they had ordered for me free of charge. :roll:
Nobody whatsoever from Pendragon PLC’s Head Office has responded to my letter of complaint, which they would have received on Wednesday 27 February at 9AM. :roll:
Perhaps now I should send details of this dreadful dealership to car magazines, newspapers, watchdog, trading standards etc? :hm
John
Consumer Review of Evans Halshaw Leeds Renault
So far, Evans Halshaw in Leeds has not provided the service I required since the date of purchase, and I feel that all the issues should have been rectified in the first instance. I had repeatedly asked Evans Halshaw to strip the vehicle and find all the underlying issues, so far this has not been done. All the times I had taken the vehicle into the dealership about the same problems, I was not given clear enough explanations. I want the vehicle sorted, if not, I would hope for a full reimbursement of all the money I have paid over the last several years should be made payable back to me.
Since I purchased the vehicle in September 2005, I have had to return the vehicle back to the place of purchase for various issues. The issues that had arisen where: vehicle pulling to the left, axle rattling, wishbone rattling, engine compartment light constantly showing on the dashboard, fuel injectors, fuel valves, loose engine harnesses, engine rattling, car constantly juddering, eps problems, gear linkage issues (giving over 11 issues in the last three years). The vehicle has been into the workshop on numerous occasions for the above issues. In all instances I was not given clear enough answers from the dealership. On the last occasion when the vehicle was returned back to Evans Halshaw for the matter of the Engine Compartment Light showing on the dashboard. The service staff had done a full diagnostic test and the results had shown that the vehicle required fuel lines to be cleaned. They informed me that the fuel lines had been cleaned and I should not have any further problems with the vehicle. They had also informed me a free full service (July/August 08) would be done for the troubles I have had, this was meant to have been done on the vehicle which I personally feel was not done in enough detail. If the service was done, then the underlying issue with the Camshaft and any other matter would have shown up on their report. On the 19th December 2008 I was travelling from Leeds to Burscough in Lancashire with my partner. Whilst driving to my destination, I was on the third lane of the motorway when I lost complete acceleration and could have been in a car accident. When I had managed to get onto the hard shoulder I immediately contacted AA who picked my vehicle, partner and I up and took us to Burtonwood Services. Once I had arrived there, a mechanic from another garage had done a very basic Electrical Diagnostic Test; the results had shown that there was a problem with the fuel valves. I was then taken to my destination via a trailer. The following day I had contacted the AA again who had picked me up and dropped off my car at Evans Halshaw in Leeds. On the 22nd December 2008 I re-visited Evans Halshaw and informed them that the issue should be rectified without a cost to me, due to issues I have had since purchasing the vehicle. After their own diagnostic test, the results had shown that the Camshaft was broken and would cost me £827.75 Inc. VAT; again this should have been picked up on when the car had gone back to the workshop the last time.
Since I purchased the car I have requested that all documentation relating to the work carried out on my vehicle should be provided to me, this has not been done so far. I had provided them with a stamped addressed envelope and had visited the dealer in person requesting the documents, again this is yet to be done.
Evans Halshaw Leeds Renault - Consumer Dispute
MICHAEL Wilkinson has fallen out with a Leeds garage after his car ground to a halt.
The 63-year-old, of Cottingley Towers, is refusing to pay for repairs on his Peugeot 306 after it broke down on the M62. He says Evans Halshaw in Roseville Road, Leeds, should scrap the charge as they failed to fix the problem the first time round.
Mr Wilkinson spent £350 on an oxygen sensor and getting the vehicle's battery recharged after a previous breakdown. Hours later it broke down a second time.
The car was towed back in and Mr Wilkinson was shocked when told further repairs costing £650 were required. The vehicle remains off the road at the dealership while Mr Wilkinson continues to argue his case.
He has contacted Consumer Direct and the West Yorkshire Trading Standards' Motor Trading Partnership. Mr Wilkinson said he is prepared to take legal action.
Evans Halshaw maintain that they have not breached their terms of contract.
In a letter to Mr Wilkinson Nigel Demaline, the garage's principal dealer, said: "Your subsequent breakdown has shown that the vehicle's ECU failed and was not related to the original repair.
"We have never been involved in the maintenance or repair of your vehicle previously and so cannot be held responsible for anything further than the repair that we effected."
Expert's Response
"Any work carried out must have been done with reasonable care and skill in diagnosing the fault in the first place," said John Field, centre manager at Consumer Direct Yorkshire and Humber. "If proved that it was not then Mr Wilkinson will be entitled to a free repair. But for now he is advised to pay 'under protest' and carry out his own investigation. I would suggest Mr Wilkinson writes to the garage stating that he will pay, but under protest in order to get the vehicle back. This way he will not lose his rights and he will not be saying that he agrees that work was carried out to an acceptable standard. He must then get the garage to sign over the parts from his vehicle that they have mended. He can take these to an independent garage and ask them to examine whether they are in deed the original parts."
Leeds garage: 'We'll sort out email blunder victim'
http://www.yorkshireeveningpost.co.uk/news/Leeds-garage-39We39ll-sort-out.5177919.jp?CommentPage=1&CommentPageLength=10
Published Date: 16 April 2009
A WEST Yorkshire garage boss has offered to complete a job for FREE for an angry driver who says another firm tried to fleece him.
Last week the YEP reported that Paul Clarke received an email from a boss at Evans Halshaw on Roseville Road in Leeds, that read: "...don't know this man but we might be able to make some money out of him".
The email was in response to a query Mr Clarke had sent asking for help to switch off a change oil indicator and was clearly intended for an employee at the garage.
Now Graham Greaves of Harratts Renault has said they will do the job for free for Mr Clarke.
Terry O'Neil, regional director for Evans Halshaw, has since apologized to Mr Clarke, but said the email had been taken "out of context".
He said that while the garage would never overcharge a customer, Evans Halshaw had to make money like any other business.
He also criticized Mr Clarke for not trying harder to contact him with his complaint.
Mr Greaves said the job should have taken just five minutes and cost Mr Clarke no more than £15.
His offer to do the work for free has been accepted by Mr Clarke.
"All I wanted was some good customer service," said Mr Clarke, who works in Leeds. "It is nice to see that not every garage is just out to make money out of you."
The email was in response to a query Mr Clarke had sent asking for help to switch off a change oil indicator and was clearly intended for an employee at the garage.
Now Graham Greaves of Harratts Renault has said they will do the job for free for Mr Clarke.
Terry O'Neil, regional director for Evans Halshaw, has since apologized to Mr Clarke, but said the email had been taken "out of context".
He said that while the garage would never overcharge a customer, Evans Halshaw had to make money like any other business.
He also criticized Mr Clarke for not trying harder to contact him with his complaint.
Mr Greaves said the job should have taken just five minutes and cost Mr Clarke no more than £15.
His offer to do the work for free has been accepted by Mr Clarke.
"All I wanted was some good customer service," said Mr Clarke, who works in Leeds. "It is nice to see that not every garage is just out to make money out of you."
Leeds Car Dealer left Red Fact over email blunder
http://www.yorkshireeveningpost.co.uk/news/Leeds-car-dealer-red-faced.5161884.jp
AN EMAIL slip has left Leeds garage bosses deeply embarrassed.
Published Date:
12 April 2009
12 April 2009
AN EMAIL slip has left Leeds garage bosses deeply embarrassed.
The one-line intended internal message was sent from Evans Halshaw, Roseville Road, Sheepscar, Leeds, to a customer by mistake.
Shocked Paul Clarke, 34, found the message in his inbox in response to a car query he had sent earlier in the day to the dealership's principal David Nevison.
It seems Mr Nevison accidently hit the reply button instead of the forward key with a message that read: "...don't know this man, but we might be able to make some money out of him."
Renault Megane owner Mr Clarke had emailed to ask how to switch off a change oil indicator.
"This is a terrible advert for the car industry," the IT worker said.
"It just confirms what everyone already fears. They could have fed me any number of lies to get me to spend my money with them."
Terry O'Neil, Evans Halshaw's regional director, said that the email had been taken out of context and that the matter had since been dealt with internally.
He said that dealerships that were highly regulated by price plans and hourly rates.
Mr Nevison's customer relations record was "exemplary", he added.
"David Nevison obviously sent the message by accident to the customer which is an embarrassment in itself," said Mr O'Neil.
"If it said that this was an opportunity to repair the customer's vehicle... we are here to make money.
"(We make every] effort in this industry to make our services more professional than it was in the past."
Shocked Paul Clarke, 34, found the message in his inbox in response to a car query he had sent earlier in the day to the dealership's principal David Nevison.
It seems Mr Nevison accidently hit the reply button instead of the forward key with a message that read: "...don't know this man, but we might be able to make some money out of him."
Renault Megane owner Mr Clarke had emailed to ask how to switch off a change oil indicator.
"This is a terrible advert for the car industry," the IT worker said.
"It just confirms what everyone already fears. They could have fed me any number of lies to get me to spend my money with them."
Terry O'Neil, Evans Halshaw's regional director, said that the email had been taken out of context and that the matter had since been dealt with internally.
He said that dealerships that were highly regulated by price plans and hourly rates.
Mr Nevison's customer relations record was "exemplary", he added.
"David Nevison obviously sent the message by accident to the customer which is an embarrassment in itself," said Mr O'Neil.
"If it said that this was an opportunity to repair the customer's vehicle... we are here to make money.
"(We make every] effort in this industry to make our services more professional than it was in the past."
Evans Halshaw Leeds Renault
Welcome to the Evans Halshaw Leeds Renault Blog. This blog details my experience of using Evans Halshaw Leeds Renault for car repairs at:
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