Published Date: 16 April 2009
A WEST Yorkshire garage boss has offered to complete a job for FREE for an angry driver who says another firm tried to fleece him.
Last week the YEP reported that Paul Clarke received an email from a boss at Evans Halshaw on Roseville Road in Leeds, that read: "...don't know this man but we might be able to make some money out of him".
The email was in response to a query Mr Clarke had sent asking for help to switch off a change oil indicator and was clearly intended for an employee at the garage.
Now Graham Greaves of Harratts Renault has said they will do the job for free for Mr Clarke.
Terry O'Neil, regional director for Evans Halshaw, has since apologized to Mr Clarke, but said the email had been taken "out of context".
He said that while the garage would never overcharge a customer, Evans Halshaw had to make money like any other business.
He also criticized Mr Clarke for not trying harder to contact him with his complaint.
Mr Greaves said the job should have taken just five minutes and cost Mr Clarke no more than £15.
His offer to do the work for free has been accepted by Mr Clarke.
"All I wanted was some good customer service," said Mr Clarke, who works in Leeds. "It is nice to see that not every garage is just out to make money out of you."
The email was in response to a query Mr Clarke had sent asking for help to switch off a change oil indicator and was clearly intended for an employee at the garage.
Now Graham Greaves of Harratts Renault has said they will do the job for free for Mr Clarke.
Terry O'Neil, regional director for Evans Halshaw, has since apologized to Mr Clarke, but said the email had been taken "out of context".
He said that while the garage would never overcharge a customer, Evans Halshaw had to make money like any other business.
He also criticized Mr Clarke for not trying harder to contact him with his complaint.
Mr Greaves said the job should have taken just five minutes and cost Mr Clarke no more than £15.
His offer to do the work for free has been accepted by Mr Clarke.
"All I wanted was some good customer service," said Mr Clarke, who works in Leeds. "It is nice to see that not every garage is just out to make money out of you."
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